How many different Scored Practice Tests are currently available to purchase?

Two. Scored Practice Test version 1 and 2 can be bought separately or as part of a package. The Silver Preparation package contains version 1. The Gold preparation package contains version 1 and 2.

What about the sample questions?

There is currently one version of sample questions. This can be purchased as a standalone product or as part of the Silver or Gold Preparation package.

How many times can I access the scored practice test?

The Scored Practice Tests are single use only and you will not be able to preview the questions. Please allow for up to 3 hours to sit a practice test in an environment where you won’t be distracted by your surroundings. If you wish to retake the test, you will need to make additional purchases.

I have just completed purchase of Online Preparation Materials, what will I receive and when will it arrive?

Usually within minutes following purchase you should receive an email confirmation. The login details required are your email address and password you created during purchase. These details should be entered into the 'login' sign-on section on www.ptepractice.com. Your sample questions and/or practice test is delivered through the website.

I would like more practice materials, are there other materials available?

Yes, Pearson has published official printed practice materials for learners. The Official Guide to PTE Academic and Practice Test Plus can be purchased from online stockist and retailers http://pearsonpte.com/test-takers/preparation/official-coursebooks/.

When will I receive my score report?

Your score report is typically available within 2 hours after completing your test. You can view your results in the RESULTS section on your account homepage. If you have not received your score after 2 hours, please contact pltsupport@pearson.com and our team will investigate further. To avoid delay, ensure to provide your name and email address registered to your practice test account. Please allow 2-5 business days for investigations.



Who do I contact for any further assistance?

Please email the Pearson Language Testing Support team at pltsupport@pearson.com. The inbox is attended to during business hours Monday to Friday only. We endeavor to respond to you as quickly as possible, with most provided within 48 hours.

What happens if I don’t agree with my score report for the Online Scored Practice Test?

Unlike the full PTE Academic Test we are unable to support a re-score or appeals process for the Online Scored Practice Test. Although the Online Scored Practice Test is designed to simulate a PTE Academic test format, it can’t simulate the actual conditions of the full test. Therefore your Score Report for the Online Scored Practice Test should be seen as an indicator and may not fully reflect what your performance could be under full test conditions.



My audio is not recording, what should I do?

Please check your computer's audio settings for use with our online practice materials through the 'Test Your Computer' button on the site's homepage (https://ptepractice.com/requirements). If the check shows no issue, please still check your computer's audio settings to make sure your microphone settings are set correctly. If you receive an error message related to a problem with your audio whilst using the Online Practice Materials, please take a screenshot and email it to pltsupport@pearson.com along with your name and email address registered to your practice test account.

How can I find out if I have the right device and operating system to use the Online Practice Materials?

The Online Practice Materials are only designed for use on a PC or Laptop with a Windows operating system and works best with a Google Chrome browser. On the homepage of the website you will find a 'Test your computer' https://ptepractice.com/requirements button. Please make sure you check your device and operating system BEFORE purchasing Online Practice Materials.

Why am I receiving a Privacy pop-up question for the Flash plugin?

The first time that you attempt to record audio you will be prompted by the Flash player to enable access to the camera and microphone from the api.learnosity.com domain. Additional information regarding this authorisation request can be found in the Flash Player Help site.

I can't click on the "allow" button in the Flash pop-up. How do I get around this?

In cases where the "Allow" button in the flash pop-up is not clickable it is necessary to manually grant Flash permission to operate in your browser. You can do this by accessing the local Flash Player Settings Manager that is installed on your computer. Please follow the steps outlined in the Flash camera & microphone settings page.



My payment is being declined, what should I do?

We only accept credit and debit credit card payments online, please check with your bank to clarify why the payment has not been authorised.

The charge on my bank account is not the same as the website advertised price for the practice materials. Have I been charged incorrectly?

All prices listed on https://ptepractice.com/ are in US dollars and not in the local currency. This is stated on the website. The charge shown on your bank account is dependent on the conversion rate by your bank.

I’m not happy with the Sample Questions or Online Scored Practice Tests. How do I request a refund?

Refund requests must be in writing, please send an email to pltsupport@pearson.com clearly stating your name, email address registered to your practice test account and the reason for your request. We will be in contact within 7 business days. Please note that if you have submitted the scored practice test, you will not be eligible for a refund. Please see our terms and conditions https://www.ptepractice.com/terms.




If you would like more information about the Online Scored Practice Tests, please email the Pearson Language Testing Support team at PLTsupport@pearson.com. The inbox is attended to during business hours Monday to Friday only. We endeavour to respond to you as quickly as possible, with most provided within 48 hours.